How will my parcel be shipped?
How much do you charge for p&p?
How will my parcel be shipped?
We routinely use Royal Mail's 2nd class delivery service.
Should you need a faster service (perhaps 1st class) please do get in touch and we'll do our upmost to accomodate a speedier delivery.
Do you package plastic free?
How much do you charge for p&p?
How will my parcel be shipped?
We absolutely do, and haven't looked back since making the switch from regular plastic bubble wrap and tape!
All of our pieces are carefully packaged with paper bubblewrap, bio-degradable corn void-fill, and paper tape. Once you receive your parcel the packaging can either be re-used or recycled, or why not add the corn void-fill to your compost pile if you don't have a use for it!
How much do you charge for p&p?
How much do you charge for p&p?
What happens if my purchase arrives damaged?
Nothing! Nada! Zip!
Parcels to be delivered to a UK address will incur no postage cost (they will be sent standard 2nd class with Royal Mail, unless arangements have been made for a faster delivery, where a small upgrade charge may need to be made).
Any package to be sent internationally will be charged the same postage cost that I have to pay at the counter (less the present UK fee - which I think makes it as fair as possible).
What happens if my purchase arrives damaged?
What happens if my purchase arrives damaged?
What happens if my purchase arrives damaged?
To press less than 0.5% of my work has arrived damaged! I take every effort when packaging my work for their journey to their forever home. But if your piece does arrive damaged do please contact me straight away with an image of the damage and I shall offer you a refund or a replacement.
You can contact me via email YorkshireCeramics@gmail.com or DM me on Instagram @YorkshireCeramics.
Can you ship internationally?
What happens if my purchase arrives damaged?
Do you offer a gift wrap service?
I'm very consious of the soaring costs when items are shipped internationally at the moment, largely due to issues surrounding both Brexit and Covid-19.
However, if you're interested in a piece and would like a price for it to be shipped internationally do contact me (either by email to YorkshireCeramics@gmail.com or DM me on Instagram @YorkshireCeramics).
Do please also bear in mind that any import duties and taxes levied will be your responsibility to pay.
Do you offer a gift wrap service?
What happens if my purchase arrives damaged?
Do you offer a gift wrap service?
All of our pieces are wrapped as standard with tissue paper and paper raffia ribbon.
We are now able to offer you a deluxe optional upgrade for most items, for that special gift!
Can I read any reviews from previous customers?
How can I find out when you have new stock available?
Can I read any reviews from previous customers?
Absolutely. I have lots of returning customers who have kindly shared their feedback which you're welcome to read.
Do you have a newsletter?
How can I find out when you have new stock available?
Can I read any reviews from previous customers?
We do! You can sign up in our 'Newsletter page', if you're interested.
Rest assured, I much prefer to spend time with Walter (my wheel) and clay in my hands than on the laptop, so as much as I love to chat with people, I certainly won't spam you with mail! And of course, you can unsubscribe anytime that you like, I won't be offended.
How can I find out when you have new stock available?
How can I find out when you have new stock available?
I'm concerned about the environment, doesn't making ceramics use a lot of energy?
My shop is updated with new work generally every 6-8 weeks.
The best way to guarantee being notified of shop updates is to sign up to my newsletter.
As a newsletter reader you will receive e-mail notifications of new work being available before anybody on social media or elsewhere. And of course you can unsubscribe to the newsletter anytime that you like, I wont be offended.
I'm concerned about the environment, doesn't making ceramics use a lot of energy?
I'm concerned about the environment, doesn't making ceramics use a lot of energy?
I'm concerned about the environment, doesn't making ceramics use a lot of energy?
So many of us are very concerned about our environment, and rightly so, myself included. Please rest assured that all of my work is conscientiously made. Not only do I wait until I have a kiln-full of work before firing (that is unless I'm testing a very specific firing schedule - which could potentially be wasteful of materials if fired full), my kiln is described as 'eco' with incredible insulation meaning that less electricity is used than older models.
In addition to these measures, clay can be recycled and worked with multiple times prior to it being fired, making it a very green craft.
And let's not forget that pottery can last a lifetime ... just don't drop it!
Care instructions
I'm concerned about the environment, doesn't making ceramics use a lot of energy?
Care instructions
We do hope that you will get many years of pleasure from your chosen piece of handmade studio pottery. To help keep it at its very best, we suggest giving it a little extra TLC by hand washing it in warm soapy water (rather than using the dishwasher).
Occasionally we may produce pieces finished with gold detailing, do please avoid placing these in the microwave or dishwasher.